Refund Policy – Alpha Pixel

At Alpha Pixel, we strive to provide high-quality website design, development, SEO, and logo design services. However, we understand that circumstances may arise where a refund is necessary. Our refund policy follows industry standards, including a 14-day refund window in alignment with Paddle’s guidelines.

  1.  General Refund Policy
    We offer refunds under the following conditions:
    Before Work Begins: If the client requests a cancellation within 14 days of payment and before any work has started, a full refund will be issued.
    After Work Has Started: If work has already commenced, a partial refund may be issued based on the work completed up to that point.
    After Project Completion: Once a project has been fully delivered, refunds are not available unless there is a significant issue caused by Alpha Pixel.
  2. Non-Refundable Services
    Certain services are non-refundable, including:
    Completed website design and development projects.
    SEO services already performed (as results take time and depend on search engine algorithms).
    Logo designs that have been finalized and approved by the client.
    Custom work that has been specifically tailored to the client’s needs.
  3. Eligibility for Refunds
    To qualify for a refund, the client must:
    Submit a refund request within 14 days of the initial payment.
    Provide a valid reason for cancellation.
    Demonstrate that the issue is due to an error or failure on Alpha Pixel’s part.
  4.  Refund Process
    Clients must submit a refund request via email or our website contact form.
    We will review the request within 5 business days and determine eligibility.
    Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.
  5.  Chargebacks & Disputes
    If a chargeback or dispute is filed without first requesting a refund through Alpha Pixel, we reserve the right to contest the claim. Clients are encouraged to contact us first to resolve any issues.
  6. Changes to Refund Policy
    Alpha Pixel reserves the right to update this policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
If you have any questions or concerns about our refund policy, please contact us through our website.
Thank you for choosing Alpha Pixel!
 

 

 

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